Customer takes loyalty card
Inspire loyalty is a loyalty program used to collect customer information to reward and communicate with your customers. We worked in hotels & restaurants so everything we do has your operations in mind. Operational task is minimal, leaving your staff to serve your customers as priority. We provide bar code scanners, Inspire Loyalty app, branded loyalty cards (which are optional) and a very creative loyalty website where your customers register, redeem points and read all about your amazing product.
One single solution to reward your customers and increase profit.
Increase direct business. 10:1 ROI
Online travel agents are great for distribution but not without wiping around 30% off your bottom line. With a loyalty program you can encourage customers to book direct, saving you agent commission and increasing profit. It’s our No.1 loyalty best seller.
Card & App based system
Simplicty is the key for all things loyal. We’ll design a smart looking loyalty card to reflect your brand, accompanied by a loyalty app for convenience. Your new members just need to present their card or app at check out to scan using high tech bar code scanners provided. When the numbers read, staff enter the value and points are instantly added to the member’s account. Easy.
There’s nothing to beat rewarding customers with the product you already have. It’s cost effective and it works. One night’s accommodation, afternoon tea, cocktails or dinner for two all delivered by electronic voucher or post. If corporate is your market then consider including Amazon, Avios or Love2shop gift codes for extra rewards and don’t forget about your staff – they love incentives too!
We design a very creative loyalty website in your brand identity where your customers register, check their points balance, redeem points and update their contact details. Members can also access exclusive offers and book direct from your loyalty website with integration to your booking engine. If you have more than one business it’s an open door to cross sell.
Inspire Loyalty gives you the tools to do more than just thank your customers for their business by rewards. Many customers will come and go if you don’t recognise their value by engagement. We record who they are, how much they spend, when they last stayed and how often they visit. With all that information at our fingertips it’s time to Inspire with creative and personalised communications.
We love your customers and your staff as you do, professionally, efficiently and without compromise. We serve member and staff enquiries within 24 hours. No exception.
Apex Hotels Testimonial
Inspire Loyalty is the most flexible platform at a reasonable cost
We have found the whole process very easy to implement and administer. I think the Inspire Loyalty platform works particularly well for an independent hotel, giving us the opportunity to offer our guests (UK & International) a variety of rewards. In the time we have been working with Inspire Loyalty we have received very positive feedback on the program including the ease of online redemption and successful fulfilment. We have some large multi-national chains in our competitor set so it is important that we were able to offer our guests a loyalty program. We did our research before selecting Inspire Loyalty and for us it was the most flexible platform at a reasonable cost.
Lorna Lee, Group Marketing Director
The Townhouse Collection
Inspire Loyalty has helped to increase revenue and brand awareness
Inspire Loyalty have provided us the means to retain and grow our customers at Blythswood Square and The Bonham while allowing the opportunity to capture transient customer restaurant information. To date loyalty members have generated £1.6m sales from 3000 active members, saving high % commission levels paid to Online Travel Agents due to an increase in direct bookings. The loyalty program gives us the additional benefit of communicating special offers exclusive to members in a monthly point statement and offers compatibility across use at The Bonham and Blythswood Square, helping increase revenue and brand awareness across the two city hotels.
Fiona Strauss, Group Sales & Marketing Director