Frequently Asked Questions
Here you will find answers to some of our most frequently asked questions.
If you can’t find what you’re looking for please contact us and one of the team will be on hand to help.
Here you will find answers to some of our most frequently asked questions.
If you can’t find what you’re looking for please contact us and one of the team will be on hand to help.
We want to provide our clients with a loyalty programme that best suits their business’s needs. Contact us to discuss how we can help create a tailored loyalty plan that works for you.
We allow 4 weeks from receipt of confirmation to create your bespoke loyalty solution, including loyalty cards if required. We also provide training and staff awareness of the benefits, either online or onsite.
We designed our web-based interface to make it easy for staff to award member points and redeem voucher codes. We can integrate with your PMS but you’ll need to record the members account number on the guest profile, for this alternative method to work.
Of course! We are very experienced in dealing with loyalty programme acquisition… and retention!
Yes, your staff and your members get access to our 24-hour support helpdesk by phone and email. Treat us as an extension of your team.
Members receive a personalised monthly statement by email, which we fulfill together with your input on your exclusive offers and seasonal updates.
You can be confident your data is secure. It is stored in a secure GDPR compliant environment, hosted by Amazon Web Services. We control and process the data, we don’t own it. Your data is your asset even on termination of the contract.
To earn points, customers simply present their loyalty card or app to reception who will scan the barcode to add points to their account. Points can be accessed via your loyalty website and benefits such as discounts and upgrades can be downloaded in a voucher format from here.
We request your preferred loyalty programme domain name, corporate brand identity guidelines, logos, images. We prepare an implementation schedule to discuss all programme components and timelines with you.
To earn points, customers simply present their loyalty card or app to reception who will scan the barcode to add points to their account. Points can be accessed via your loyalty website and benefits such as discounts and upgrades can be downloaded in a voucher format from here.
Providing hotel loyalty programs UK wide and beyond!