Features
Start building your customer loyalty programme with us. We provide you with one single solution to reward your customers with exclusive offers and benefits.
Here’s what you get with your branded loyalty programme:
Branded Loyalty Website
Website that compliments your existing corporate website. Members can register for your unique loyalty programme, access their account to view point information, redeem vouchers and access exclusive offers.
Loyalty App & Branded Cards
We can build you a bespoke app for members to register and manage their activity directly from their phone. We also provide loyalty cards in your brand for ease of access to your loyalty programme.
Voucher Redemption App
We provide an app to download onto your in-house device. This is used to scan voucher barcodes given to you by members, so they can claim discounts, upgrades and exclusive offers from your loyalty programme.
Monthly Emails To Members
Members receive a personalised monthly statement by email, which we fulfill. Maintain engagement with your members by including your exclusive offers, seasonal updates as well as links to redeeming points and purchasing gift vouchers.
24-Hour Member Services
To help your loyalty programme run smoothly, you get access to our 24-hour support helpdesk. Treat us as an extension of your team. We’re here ready to answer member and staff enquiries by email and phone.
Multi-Site Loyalty Programme
If you have more than one venue, your members can earn across your venues. Only a single venue? Use our Vantage brand so members can spend their points across the Vantage collection of hotels and restaurants.
Dashboard With Reporting Suite
You’ll get admin access to your loyalty programme where you can access member, transactional and profile reports. We also prepare and send you a full member data extract and management report once a month.
Onboarding Support
Once signed up we support you with onboarding, staff training and an online manual, so you can hit the ground running with your new loyalty programme. It’s a vital element of the programme’s success.
Loyalty Survey Tool
Periodically, we do a member survey so you can actively enhance your customer experience and gain more insights from your customers. Our partner GuestRevu can also provide a customer survey tool at a preferred rate.
Secure Data Storage
You can be confident your data is secure. It is stored in a secure GDPR compliant environment, hosted by Amazon Web Services. We control and process the data, we don’t own it. Your data is your asset even on termination of the contract.
Vantage
You’ll be on www.vantagehotels.co.uk , our consumer facing brand to help attract more customers to your unique loyalty programme, increasing exposure and offering extra benefits to your members.
Point Of Sale Collateral
We give you a marketing pack to create awareness of your loyalty programme. Included are email footers, digital graphics, branded tent cards, strut cards and card sleeves for loyalty cards.
System Integrations
Inspire Loyalty seamlessly integrate with your payment provider and/or PMS when buying our Blue package. Otherwise just plug in and go using our interface.
Gift Voucher Systems
We offer a complete gift voucher offering. You can add on a gift voucher system to your loyalty programme, so members can buy gift vouchers, with the possibility of putting points towards them.
Staff Incentive Programme
Looking to incentivise your staff when they have hit their targets? With our loyalty programme tools you can award them points, which they can redeem for gift vouchers or experiences at your venue.
